No doubt you’re familiar with the annual employee survey. Heck, you’re probably more than familiar. You’ve probably helped execute and manage the process more times than you would like to remember. There is nothing easy about this task.
Employee Engagement is so important. Research shows it cost 2x-3x a person’s salary to replace them. The main reason employees leave organizations is because they feel under-valued and under-appreciated.
Although there are a multitude of Digital Comment Cards (DCC) types, this article focuses on the New Tour DCC. The function of the New Tour DCC is to collect real-time feedback on the customer experience upon completing a tour. Here is how we approached this study.
LOYALTY AND EMOTION Loyalty. This is a small word that carries a huge punch. Yet, we have mishandled it so […]
THE MEASURING STICK If the senior living industry was being graded on Customer Satisfaction and the measuring stick was whether […]
It was not so long ago that if you brought up the words “employee engagement” in a meeting, people would look at you like you were growing a third eye out of your head. However, today it is one of the biggest challenges in our organizations and has become the main topic of conversation in our meetings.