What Employees Really Want
What Employees Really Want We may think that as managers or business owners of our “regular” companies, this is simply […]
Annual Surveys – Are they Enough
No doubt you’re familiar with the annual employee survey. Heck, you’re probably more than familiar. You’ve probably helped execute and manage the process more times than you would like to remember. There is nothing easy about this task.
The Pulse Digital Comment Card – Employee Feedback
Employee Engagement is so important. Research shows it cost 2x-3x a person’s salary to replace them. The main reason employees leave organizations is because they feel under-valued and under-appreciated.
The Secret to Why 23% of Prospects Moved In
Although there are a multitude of Digital Comment Cards (DCC) types, this article focuses on the New Tour DCC. The function of the New Tour DCC is to collect real-time feedback on the customer experience upon completing a tour. Here is how we approached this study.
Using Mystery Shopping to Increase Your Occupancy
You Can’t Expect It If You Don’t Inspect It. It’s fierce. It’s competitive. It’s about always winning and never losing. […]
How Loyalty Affects the Bottom Line
LOYALTY AND EMOTION Loyalty. This is a small word that carries a huge punch. Yet, we have mishandled it so […]